Privacy Policy
This Privacy Policy aims to transparently inform you about how Maison Mandarine collects, uses, and protects your personal data when you browse www.maisonmandarine.com and make purchases.
We process your data in accordance with the General Data Protection Regulation (GDPR) and applicable French law.
1. DATA CONTROLLER
The data controller is:
Maison Mandarine
4 Square du Mont Gerbier de Jonc
78180 Montigny-le-Bretonneux, France
Email: hello@maisonmandarine.com
2. DATA COLLECTED
We may collect the following categories of data:
- First name and last name
- Postal address (billing and delivery)
- Email address
- Phone number
- Billing data
- Order history
- Navigation data (IP address, device type, browser, cookies)
We never store your bank details. Payments are processed exclusively via secure providers.
3. PURPOSES OF PROCESSING
Your data is used for:
- Processing, managing, and tracking your orders
- Shipping and delivering your creations
- Managing customer service and after-sales service
- Issuing invoices and complying with legal obligations
- Fraud prevention
- Improving the user experience
- Sending commercial communications (if you have consented)
4. LEGAL BASIS FOR PROCESSING
Processing is based on:
- Contract performance (order management)
- Compliance with legal obligations (invoicing, accounting)
- Your consent (newsletter, non-essential cookies)
- Our legitimate interest (site security, service improvement)
5. DATA RECIPIENTS
Your data may be transmitted only to providers necessary for the performance of our services:
- Secure payment providers (Stripe, Alma, PayPal)
- Carriers (Colissimo, FedEx, Chronopost, specialized carriers)
- Online store host (Shopify)
- Technical providers (maintenance, emailing)
These providers are contractually bound to respect the confidentiality and security of your data.
6. TRANSFERS OUTSIDE THE EUROPEAN UNION
Some providers (notably Shopify or Stripe) may be located outside the European Union. In this case, appropriate safeguards are put in place in accordance with the GDPR, particularly through standard contractual clauses approved by the European Commission.
7. RETENTION PERIOD
- Billing data: retained for 10 years (legal obligation)
- Customer data: 3 years after the last contact for commercial purposes
- Cookies: 13 months maximum
8. DATA SECURITY
Maison Mandarine implements appropriate technical and organizational measures to ensure the security and confidentiality of personal data.
Payments are processed via platforms compliant with PCI-DSS security standards.
9. YOUR RIGHTS
In accordance with the GDPR, you have the following rights:
- Right of access
- Right to rectification
- Right to erasure
- Right to object
- Right to restriction of processing
- Right to data portability
You can exercise your rights by contacting us at: hello@maisonmandarine.com
You also have the right to lodge a complaint with the CNIL (www.cnil.fr).
10. NEWSLETTER
The sending of commercial communications is subject to your prior consent. You can unsubscribe at any time via the unsubscribe link present in each email.
11. COOKIES
The site uses cookies necessary for its operation as well as, where applicable, analytical or marketing cookies subject to your consent.
You can manage your preferences via the cookie banner or your browser settings.
For more information, please consult our Cookie Policy.
12. POLICY MODIFICATION
Maison Mandarine reserves the right to modify this Privacy Policy at any time. The applicable version is the one published on the site on the date of consultation.